Frequently Asked Questions

How Do I Get a Domain Name?

Getting a domain name involves registering the name you want with an organisation called ICANN through a domain name registrar. For example, if you choose a name like “example.com”, you will have to go to a registrar, pay a registration fee that costs around US$10 to US$35 for that name. That will give you the right to the name for a year, and you will have to renew it annually for (usually) the same amount per year.

You can purchase your domain name and website hosting at the same time from our sister company Fresh Website Hosting.

Amazon rejected my Amazon Associates account application, what do I do?

Sometimes, when applying for an amazon affiliate account using a Fresh Store Builder store, your application will get rejected. This is usually due to lack of content, If this happens to you, don’t panic. You can re-apply, however instead of specifying your Fresh Store Builder site, please follow this guide where we show you how to setup a WordPress blog and use that for your Amazon approval.

Applying for an Amazon Associate Accounts

Can I add my own products to my Fresh Store Builder store?

You can add your own products to you Fresh Store Builder store as long as they are listed on the Amazon locale you have selected. You can not, however, use Fresh Store Builder as a full ecommerce solution – the user will be redirected to Amazon to complete the purchase.

How many products can I add to my store?

You can add as many as you want but we recommend starting with less than 50. We provide full training and recommendations on how to start your store in the members area.

How can I use Fresh Store Builder with WordPress?

You can use Fresh Store Builder as your store and then also install WordPress separately to be able to blog and write additional unique content for your site.  We have guides that can help you install WordPress and setup your WordPress theme to match your FSB site and provide a seamless experience to your visitors.  Please see the following guides:

How to Install a WordPress Blog to a Fresh Store Builder Website

How to Install a Matching FSB and WordPress Theme

I have an error on my store about ionCube, what should I do?

ionCube is something that 95% hosting providers have enabled for their hosting clients and updated with current version so users don’t have any troubles running different scripts. However some hosting companies have not implemented this, and you will need to submit a ticket with your hosting provider for them to enable ionCube for your website and all sub-folders.

There is nothing to change in our script files to remove the ionCube error message. This is something that will go away when the script detects the correct ionCube version and setup.

Some hosting providers have a 1-click install for ionCube in the cPanel section and others require more steps. You will need to submit a support ticket to your hosting provider.

I get a Fatal error: Call to undefined function mb_substr() on my site

This error happens because your hosting company has not enabled mb_substr() support on your account.

Please contact your hosting company support, and ask them to “enable mb string support multibyte”

If you say it just like that, they should know exactly what you need and it’s a pretty quick process.

Some hosting setups have 2 multibyte modules, and if you want to be super sure – tell them it’s the php54-php-mbstring module.  It is a module for PHP applications which need multi-byte string handling.

I’ve made changes but they don’t show on my site

Your store has a built in “Cache” function. This means that a snapshot of the pages are saved so that your store is super quick. When you are logged in as admin the “Cache” function is not activated, so you always see the most recent changes. When you are logged out the “Cache” is activated, so you might see an old version of the page.

We have a guide here to help you:  Changes are Not Showing on my Store

Can I add Google Adsense to my store?

You can add adsense adverts to your store by adding the HTML code. Many of our users use Adsense on their stores and we have not had any reports of this violating the Amazon or Adsense terms & conditions providing the store is content rich.

Can't find answers to your questions? Visit our helpdesk and open a support ticket at freshhelpdesk.com
Open a Ticket